West Riding FA - Player Registrations Update
Firstly, we would like to thank you for all of the hard work that you are doing as a volunteer, particularly in regard to the Player Registration system, we know it hasn’t been easy.
As the football season is nearly upon us, we thought we would share the update below around the common errors that you may be facing and the steps to take to resolve them.
West Riding FA is committed to supporting all volunteers with any queries that they may have. Whilst the system errors may have stretched staff and volunteers alike, we will continue to endeavor to get your emails / tickets resolved for you as soon as possible.
Throughout August we have on average responded to tickets within 1 working day (7 hours) and resolved them within 2 working days , with the majority dealt with and resolved within 5 working hours.
Phone lines are very busy currently, we advise email into info@westridingfa.com to get quick support!
We are aware that the FA Grassroots Technology Service Desk has got a severe backlog of tickets. If you have an on-going ticket please forward it to info@westridingfa.com
Going forward, we would advise that you email West Riding FA first to try and resolve any issues you may have.
Table of errors with their possible solutions
|
Error |
Area |
Status |
Resolution |
Who to contact |
|
Page freezes on update details including adding new photo
|
Player Photos |
Resolved – Should allow new photos to be uploaded |
|
|
|
New photos not saving or system still asking for new photos |
Player Photos |
On-going |
The system is picking up an error with the photo. Please make sure it is Head & Shoulders, no other people in the photo and a blank background |
Please contact info@Westridingfa.com if error continues |
|
Photo’s missing from squad list
|
Player Photos |
On-Going |
Currently under investigation – No solution at the moment |
|
|
No Parent/Carer error when Parent/carer is attached
|
Parent/Carers |
On-Going – Multiple attempts to fix has taken place with another due this week |
Clubs will need to cancel the pending action, Add parent in again and re add the player to the team.
|
Please contact info@Westridingfa.com if error continues |
|
Parent/ Carer with no email |
Parent/Carers |
Resolved |
Please try and add email via the email capture tool, if not successful please email West Riding |
Email info@Westridingfa.com With the below details; FAN Name |
|
Page sticks on “Ready to Go”
|
Login |
Resolved |
Some users will need to ensure they’re logged out of WGS, clear cache then head direct to clubs.thefa.com
|
Please contact info@Westridingfa.com if error continues |
|
Blocked logging into the clubs portal |
Login |
Resolved |
Please clear cache and cookies on the browser |
Please email info@Westridingfa.com |
|
Consent email with wrong child name
|
Email Consent |
On-Going |
Consent is going to correct parent - Fix due to be released imminently |
Please wait for fix due and if continues please email info@Westridingfa.com |
|
Exports not downloading
|
Players/ Exports |
On- Going |
Player export now working in club & competition portal However due to speed, may crash. A new method is currently being tested |
If error persists when trying at quieter times please email info@Westridingfa.com
|
|
Unable to assign player to a team |
Players |
On-Going |
Currently under investigation |
Please email info@westridingfa.comWe will be able to resolve this issue for you. Please try and email all issues within one email to speed up the support process |
|
Registration cannot be submitted as team is not yet entered into a league competition
|
Players |
Solution Found |
Please email info@westridingfa.com with the below details |
|
|
Player approved but showing Registered but in orange ( not green) |
Players |
Resolved |
Please go to the pending action and cancel request (duplication of submissions) |
|
|
Player not pulling through to full Time/ Matchday |
Players/ League |
On-going |
If your player is missing please complete this form for each player. Click Here |
|
|
LEAGUE: Error 500 on approving/ Cancelling registrations
|
League approval |
On-going |
Fix due for 27/08/2021 – Issue will then be monitored |
If error persists after 27/08/2021- please contact Info@westridingfa.com
|
|
Manager no access to Full time and/or Matchday |
Access |
Resolved |
The individual needs to hold one of the below roles on the whole game system to be able to access Matchday & Full Time Team Manager Team assistant manager Team Coach Team Assistant coach Team Secretary (Full Time Only) |
|